Company and authority
Start by identifying the company that will actually handle the move and the authority under which it operates.
- What is your legal company name?
- What TxDMV certificate or U.S. DOT number applies?
- Are you the carrier performing the move or arranging it?
- Will another company or crew handle any part?
Scope, timing, and price
Ask the mover to explain the assumptions behind its proposal and how changes are handled.
- What inventory and services are included?
- How are stairs, elevators, long carries, packing, and specialty items treated?
- What arrival or delivery window applies?
- How must additions or changes be approved?
Protection and problem resolution
Before move day, understand valuation choices, documentation, payment, cancellation, and the claims process.
- What valuation or liability options are available?
- How and when is payment collected?
- What is the cancellation or rescheduling policy?
- How do I file a loss or damage claim?
Official resources
Government databases are the authoritative source for current registration and licensing information.
This guide is general consumer information, not legal advice or a guarantee concerning any moving company. Verify current information with the applicable government agency and review your written documents.